These General Terms and Conditions of Sale (GTC) govern all transactions carried out on Outil-Horlogerie.com. Any order implies full and unreserved acceptance of these conditions.
Purpose and scope
These GTC apply to every order placed by a customer (business or consumer) on Outil-Horlogerie.com. They prevail over any other document.
Products
Our catalogue brings together watchmaker repair tools, watchmaker screwdrivers, complete kits and many accessories. Technical characteristics (material, dimensions, compatibility) are indicated on each product page.
Order and price
Prices are shown in euros, inclusive of taxes (VAT), excluding shipping costs. The total is summarised before final validation. The order is firm and definitive once payment is confirmed.
Payment
Payments are made by credit card or PayPal. All transactions are secured by 256-bit SSL encryption.
Delivery
Conditions and lead times are detailed on our Shipping page. In case of delay, you will be informed by e-mail.
Right of withdrawal
In accordance with applicable consumer legislation, you have 14 days from receipt of the parcel to exercise your right of withdrawal, without having to justify any reason.
- Send us an e-mail expressing your wish to withdraw.
- Return the product in its original packaging to the address indicated.
- The refund is issued within 14 days of receipt of the return.
Warranties
All products benefit from the legal conformity warranty (2 years) and from the warranty against hidden defects.
FAQ
How do I exercise my right of withdrawal?
Send us an e-mail within 14 days of receipt then return the product in its original packaging.
Are return costs at my expense?
Yes, return costs are at the customer's expense, except in the case of a defective or non-conforming product.
When will I be refunded?
Within 14 days of receipt of the returned product, using the original payment method.
Does the warranty cover normal wear?
No, the legal warranty covers conformity defects and hidden defects, not normal wear linked to use.